Frequently Asked Questions


Yes. Please contact us at for inquiries. 


Please see our return and refund policy. 


Yes. We will deliver to your door if you are located the following areas:

Pickering, Ajax, Whitby, Oshawa, Bowmanville, Uxbridge, Stoufville, Markham, Toronto, Mississauga(east of Hurontario St & south of HWY 401). 

Please see our shipping & delivery page for more details. 

Pick ups are located in Pickering or Liberty Village - Toronto. Address is provided during the check-out process. Pick up day are every Wednesday and Saturdays between 1000am - 300pm. An appointment is required. We do not have a store front, please do not come without an appointment. Please see our shipping & delivery page for more details. 

We ship within Canada and USA. Order processing take 1-2 business days. Shipping usually takes within 5 business day.

We are not responsible for stolen packages. You will receive a notification once your order has been delivered. 


You can contact customer service at You can also send us a direct message to @askscents on Instagram and Facebook . 

We work with premium soy wax because it burns cleanly, consistently and
longer than paraffin candles. We use high-quality ingredients, free of
any potentially harmful additives. We use lead-free premium cotton wicks
for every candle. 

Soy wax is a vegetable wax made from the oil of soybeans. 

Our candles are made100% natural soy wax, with no additives, so frosting may occur. Frosting is typical for a natural soy wax candle, this is not a product flaw. Frosting does not affect the scent of the candle.