Frequently Asked Questions

Pricing

Yes. Please contact us at askscentscustomerservice@gmail.com for inquiries. 

Returns

Please see our return and refund policy. 

Shipping

Yes. We will deliver to your door if you are located the following areas:

Pickering, Ajax, Whitby, Oshawa, Bowmanville, Uxbridge, Stoufville, Markham, Toronto, Mississauga(east of Hurontario St & south of HWY 401). 

Please see our shipping & delivery page for more details. 

Pick ups are located in Pickering or Liberty Village - Toronto. Address is provided during the check-out process. Pick up day are every Wednesday and Saturdays between 1000am - 300pm. An appointment is required. We do not have a store front, please do not come without an appointment. Please see our shipping & delivery page for more details. 

We ship within Canada and USA. Order processing take 1-2 business days. Shipping usually takes within 5 business day.

We are not responsible for stolen packages. You will receive a notification once your order has been delivered. 

Uncategorized

You can contact customer service at askscentscustomerservice@gmail.com. You can also send us a direct message to @askscents on Instagram and Facebook . 

We work with premium soy wax because it burns cleanly, consistently and
longer than paraffin candles. We use high-quality ingredients, free of
any potentially harmful additives. We use lead-free premium cotton wicks
for every candle. 

Soy wax is a vegetable wax made from the oil of soybeans. 

Our candles are made100% natural soy wax, with no additives, so frosting may occur. Frosting is typical for a natural soy wax candle, this is not a product flaw. Frosting does not affect the scent of the candle.